Communicating Your Instructor Contact Information

Online students want to know how and when they can contact you. This information should clearly displayed and placed in a location that students can get to quickly and easily. Your instructor contact information should include:

  • Multiple methods of contact which may include email, Canvas Inbox, phone, office hours, chat, Web conferencing, discussion forum, etc.
  • Your response time so that students know what to expect a reply
  • The specific days of the week that you will reply to inquiries and if these response times differ by contact method. For example, you may respond to email within 24 hours Monday-Friday, but only answer voicemails once per week.

In the brief video below, Teresa Borden shares her instructor communication information as it is displayed in her online course.

Teresa Borden is a Spanish instructor at Columbia College and a lead reviewer for the California Community College Online Education Initiative.

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