Frequently Asked Questions


@ONE Courses



@ONE Courses

Q: Who is eligible to enroll in your courses?

A: We tailor our courses to California Community College faculty, but all educators may enroll.
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Q: How much do your services cost?

A: We are dedicated to providing high quality, free and low-cost professional development. As you peruse our website, you will find many high quality professional development resources that are free, including the Course Design Showcase, our Community programs, webinars, and Canvas Q&A. Our online courses are offered at a low cost, which varies based on your institutional affiliation (California public educators receive the lowest cost), the course duration, and optional add-ons (e.g., certificate pathway, continuing education credits through Fresno Pacific University, etc.). For detailed fee information, go to our PD page.
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Q: Can I drop a course?

A: We know that sometimes even the best laid plans go awry. If you find you need to drop your @ONE course, please:

  1. Drop the course in the @ONE catalog registration.
  2. Log in and in your student dashboard, you can drop the class. There's a gear icon on the right side.
  3. Please visit this Canvas Help Guide to learn how to drop a course.
  4. After you drop the course(s), please Contact Us for the refund with the name of the course(s). Include your name and course dates. NOTE: Refund only if you drop prior to the first day of class.
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Q: I need to drop my course, will I receive a refund?

A: You will receive a full refund if we receive a written drop/refund request from you via email *before* the course start date. Please send drop/refund requests via Contact Us Form and include your name, the course name and course dates.
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Q: How can I register for one of your courses?

A: Please go to our course offerings page to view our upcoming courses and webinars. To register for a course, you will be prompted to either log into your existing CCCOnlineEd Canvas account or, if this is your first course with us, to create a new one.
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Q: This is my first time using Canvas. Which course should I take first? Does the course sequence matter?

A: If this is your first time using Canvas, the best place to begin is Introduction to Teaching with Canvas and then, if you're new to online teaching, try the Introduction to Online Teaching and Learning. Your introductory courses matter, as these lay a foundation for both understanding online education and designing your online course. Thereafter, however, you may take the courses in any order you choose.
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Q: I’m new to online teaching. Where should I start?

A: If you’ve never taught a fully online course, we suggest you begin with Introduction to Online Teaching and Learning, which is designed to give you an overview of state and federal guidelines affecting online delivery, introduce you to concepts of online pedagogy, and help you begin to develop online course policies. This initial course allows you to sample and assess online delivery before you commit to designing a full course.
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Q: I would like to design a fully online course. What courses should I take?

If you’re interested in designing your first fully online course, we suggest you start by taking Introduction to Online Teaching and Learning and, if you are also new to Canvas, Introduction to Teaching with Canvas. These two courses will allow you to assess if online teaching is a good fit for you. If you’re ready to dive into designing your first online course, our series, Course Design Fundamentals, will walk you through the steps of designing your course, while also providing an opportunity to work with peers and experienced faculty mentors as you develop your course.
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Q: I would like to revise my online course. What course should I take?

Whether you’re wanting to make a major revision, or just a few tweaks to your online course, we have the courses and support you need. For major revisions and support from peers and faculty mentors, sign up for the Course Design Fundamentals series. If you’re more interested in targeted tweaks, choose from a variety of 1 and 4 week courses that allow you to focus on Course Design, Interaction, Assessment, or Accessibility. If you’d like support as you revise, sign up for the Course Design Fundamentals series, and create your own custom pathway.
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Q: I’d like to sign up for the Course Design Fundamentals series, but I’m confused by which course to take.

A: This series provides a lot of options, and that can be confusing! Ultimately, you’ll need to accrue 20 credits--four in each of the rubric sections (Design, Interaction, Assessment, and Accessibility), and 4 credits for your practicum. Depending on your time, learning style, and needs, there are a variety of ways you can earn these credits. For instance:

  • Take Online Education Standards & Practices, earning 4 Badges (A, B, C, D) + Online Course Design Fundamentals Capstone Experience
  • Take a variety of 1 and 4 weeks courses that lead to 4 Badges (A, B, C, D) + Online Course Design Fundamentals Capstone Experience
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Q: How many hours do I need to dedicate for course work?

A: Allow yourself at least 10 hours a week to participate in each facilitated online course.
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Q: Can I receive continuing education credit?

A: @ONE partners with Fresno Pacific University (FPU) to offer the option to earn continuing education credit for our facilitated online courses. To register for continuing education credit, please visit the FPU website and select the course for which you wish to register. Follow all the prompts thereafter until you have successfully completed the registration steps. Registration with FPU is separate from your registration with @ONE; for help with the online registration contact Fresno Pacific University directly at (559) 453-2043 or (559) 453-3673.
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Q: How do I register for continuing education credit?

A: @ONE partners with Fresno Pacific University (FPU) to offer the option to earn continuing education credit for our facilitated online courses. Continuing education credit (optional) is available for @ONE courses for a fee of $80 per unit. The credit earned through FPU is post-baccalaureate, professional development units that are not part of a degree program. You should seek approval of appropriate district college officials before applying for credit to satisfy any degree, state credential, or local school district requirements. To register for continuing education credit, please visit the FPU website and select the course for which you wish to register.

Once you have enrolled in the course through @ONE, you must enroll in FPU credit before the course starts or no later than the course end date. Credit will not be approved after the course is completed.

To avoid administrative complications, please be sure to select the correct start date of the course for which you are requesting credit from the FPU drop down menu. For help with the online registration contact Fresno Pacific University directly at (559) 453-2043 or (559) 453-3673.
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Q: Are the courses asynchronous or synchronous?

A: @ONE facilitated online courses are asynchronous; however, they are not self-paced (we do offer some self-paced versions and these are marked "Self-Paced" on the page titled "Browse Course Offerings.").  In our facilitated courses, there are assignments due every week--sometimes multiple times during the week. Missing or not completing assignments (including discussions) may prevent you from passing the class. In order to pass, you must log in several times each week and complete all assignments. For more details, go to our PD page.
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Q: I am wondering if I need to do anything before the start of the course. And how will I be notified on how and where to start the course material?

A: You will receive an email from your instructor 1-3 days prior to the first day of class; it will include the course Syllabus and further instructions on how to log in.  If you do NOT receive that email, be sure to check your spam filter and junk folder first, then contact the @ONE office immediately viaContact Us Form.
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A: Usually, traveling overseas is not problem, as long as you have internet access; however, if you are in a country that has trade restrictions with the United States, Canvas can detect this and may not allow you to log on.

Canvas Support can provide you a list of countries that have this restriction. It would be related to the current political climates in the world. The current list of restricted countries can be found in the Canvas guide, Which countries are restricted from using Canvas?
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Q: I finished the class.  When will I receive my badge of completion?

A: Please allow a week for your facilitator to complete the grades. Once they have submitted their grades, we will issue badges within the week.
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Q: When should I contact FPU about my grade and receive my FPU transcript?

A: Generally, it can take up to 3-4 weeks for us to record grades for all courses, forward them to FPU, and for FPU to post it to your account. Learn more about this process on our webpage, "How to Earn Continuing Ed Credit for @ONE Courses."

FPU will not alert you when grades have been posted; however, you may contact FPU to inquire about their process for notifying participants about posted grades. as their processes may differ from @ONE's processes: Fresno Pacific University directly at (559) 453-2043 or (559) 453-3673.
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Q: I have lots of questions about how to use technology in my online course. Where can I go to get some answers?

A: @ONE works with California Community College faculty who have experience in many elements of instructional technology, which allows us to gather best practices from throughout the state. Our online courses offer opportunities for in-depth dives into topics with focused feedback from experts. Each facilitated online course requires about ten hours of work a week, and we offer courses in 1-, 4-, and 12-week formats.
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Q: I want to learn more about technology, but I have so little time!

A: @ONE has several options for busy faculty and staff including:

  • One-hour webinars, offering live (synchronous) sessions led by CCC faculty and staff. Best of all, if you miss them live, you can still view the recordings on our YouTube channel. You will find a direct link to webinar recordings on the Archives page of our site.
  • Self-Paced Courses with easy-to-use modules that cover many of the same topics as our longer online courses or face-to-face trainings.
  • Community programs that are designed to be flexible, light-weight experiences that give you hands-on experience using social technologies like blogs and Twitter to connect and learn with peers across the state.
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Q: I need to help others on my campus use technology more effectively.  Can you assist with this?

A: @ONE makes passing information on easy.

  • Our hour-long webinars by technology experts are archived so you can share what you’ve learned with others. Or if you miss them live, view them later in the Archives page of our site.
  • Our courses are offered under a Creative Commons license. We'll work with you to set up courses for your campus, empowering you and your peers.
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Q: What topics do your resources address?

A: All topics are specific to the community college context and are developed and taught by expert faculty.  Key topic areas include:

  • Canvas
  • Online Course Design
  • Humanizing Online Learning
  • Culturally Responsive Online Teaching
  • Online Assessment
  • Accessibility
  • Emerging Technologies
  • Student Support Services
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Q: My campus is part of CVC-OEI. How do I submit a course for the CVC Exchange?

A: If your campus is part of the CVC-OEI Consortium, the Course Design Academy  is dedicated just for you. In the Academy, you’ll receive one-on-one help from faculty mentors, instructional designers, and technical experts to align your course to the CVC-OEI Rubric. We’ll provide targeted help where you need it, and you’ll have access to your choice of courses and workshops to help you push your course to the next level.
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Q: My campus is not part of CVC-OEI yet, but when they are, I want my course in the CVC Exchange. What should I do?

A: We love that you are already thinking about the CVC Exchange! If you want to ensure your course is ready, there are several things you can do. If you would like some help revising your course, sign up for the Course Design Fundamentals series. You’ll take either OESP or a series of shorter courses to redesign your course and align it to the CVC-OEI Course Design Rubric. When your campus joins the consortium, you’ll be on a fast-track through the Course Design Academy.
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Q: Are faculty information meetings a requirement in order to submit my course for course review?

A: These calls are very informative about about the CVC-OEI, the role of the CVC-OEI, the Course Design Academy, and the course review process but no, our information meetings are not required to participate in course review.  Faculty information meetings are scheduled every 2 weeks.  If you're interested in participating, sign up online with our CVC-OEI Faculty Orientation Registration form.
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Q: Does my course need to be live in order to be reviewed?

A: We’ve learned from experience it can cause students confusion and problems if we’re working with a “live” course shell. Therefore, it is prefered that you create a Master Course Shell strictly for the review process. We will provide you with step-by-step instructions creating a Master Course Shell and making you course available for review when you attend an CVC-OEI Course Design Academy Orientation.
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Q: When can I submit my course?

A: Starting December 1, 2017 we will begin a rolling submission, so you can submit your course at anytime. Review cycles will start on Mondays of each week. In order to submit your course, complete the Review Ready Checklist form.
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Q: How much of a time commitment will the course review process take me?

A: The time from review to fully aligned varies depending on how closely the course may already align with the Course Design Rubric. Some instructors bring their course into alignment in 3-4 weeks; others take several months. What we’ve learned is that the more you make this a priority, the faster it will be done and off your plate. We strongly recommend that you allot at least 3-4 hours per week in your schedule for working on the course once you’ve received your Peer Review feedback.
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Q: Once we have an CVC Exchange-Ready shell, is it available for other instructors to use?

A: No, each course is “owned” by the instructor who submitted it to the CVC Exchange, and hosted by that instructor's college. It’s up to you if you’d like to share any portion of what you’ve created.
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Q: Do I get paid for teaching a course in the CVC Exchange?

A: That is up to each college; some are offering their instructors a small stipend for CVC Exchange-Ready courses. The CVC-OEI does offer the perk of free registration for selected @ONE (Online Network of Educators) professional development courses while you’re participating in the review process.
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Q: Does a course need to be taught online or in Canvas for a certain number of semesters before being eligible?

A: A course must be taught online in Canvas for at least one semester prior to being launched in the CVC Exchange.
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Q: If my college is not currently in the CVC-OEI Consortium, can I be part of the Course Review process?

At this time, your college must be in the Consortium for you to submit a course for Course Review. However, all CCC instructors are welcome to participate in @ONE professional development webinars and courses.
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