Is it time to Zoom it up a notch with a klatch workgroup meeting?

In my previous post, I shared how I use ConferZoom in Canvas to conduct “Live” orientation meetings with my online students.  I call these meetings "klatche workgroups," which is a term I learned from Greg Beyrer, Cosumnes River College faculty and facilitator of the @ONE Introduction to Teaching with Canvas course. Are you ready to zoom it up a notch with a klatch workgroup meeting using ConferZoom?

There is only one you…and you have lots of students, right? How can you use ConferZoom throughout your online course to provide the varying levels of personal attention your students need to synthesize the new concepts they encounter in your course.

Learning is variable. This means students process information at different rhythms and are better supported when content is provided in more than one modality. Zoom empowers me to meet my students where they are in the learning process… on their unique learning journey through nutrition or health.  Throughout my online course, I use ConferZoom to hold klatch work group meetings to meet students and support them no matter where they are in mastering our learning outcomes. In our klatch meetings, I check in with my students. Based on their needs, I can demo a required task or assignment by using a sample of current student’s work (with student permission) or work from a previous term to clarify what they need to do. When we start a new klatch workgroup, I will ask for students to volunteer to share their work. Students often jump at the chance to have their instructor view their work and receive feedback in a supportive atmosphere that allows them to ask for clarification on the spot. Once I have a sample, I share my screen in ConferZoom and we work together as a class to identify potential problems and find creative solutions.  The goal is to facilitate student mastery of the assignment’s objectives, while encouraging peer to peer interaction and support (which aligns with the CVC-OEI Online Course Design Rubric, elements A-3 and B-4).

Tips for arranging your klatch workgroups

Here’s are some tips to help you get started:

1. Sign up here for your ConferZoom account if you don’t have one yet, refer to the help guides for assistance in getting started.
2. Decide the amount of credit you will assign for attendance.
3. Identify when you should schedule your workgroup klatch meetings to best support your students throughout the assignments and projects. (I will have a regular day and an alt-klatch day). I schedule my workgroup klatch meetings at critical points to provide scaffolded support for assignments or projects. For example, in my Nutrition class, the first project my students complete is a diet analysis self-assessment project that is comprised of 4 components. A critical stage in the project is the point at which students are required to perform several anthropometric measurements. Students can become discouraged, as many students view any mathematical equation as a daunting task, no matter how useful the information will ultimately be to them. I head this off with a scheduled klatch work-group, I offer 2 meetings on different days and times. Students are required to attend one of the meetings with the calculation worksheet in hand. They are required to have a calculator and scratch sheet of paper ready. Students are informed that we will work as a team in the workgroup klatch to use current and previous student examples and solve each equation together. By the end of the klatch, students have solved all of their anthropometric measurement calculations required for their project.  
4. Send out invitations to your students using the Canvas inbox in the invitation message make sure students know what will be covered and what they need to bring to the work group (worksheet, scratch sheet, rough draft, research topic), and specify any content they will need to review or flipped classroom task they will need to complete before the klatch. If you want students to volunteer to share their work in the klatch, include that request in the invitation. My meetings for the term are posted in unit zero as you can see in this video. I also have the meeting broken down by modules
5. Send a reminder. An hour before the meeting I send out a reminder message through the Canvas inbox with a recap of the items students need to review or bring to be prepared for our session.
6. Have your workgroup Klatch!  Use ConferZoom’s built-in Record function to ensure you have an archive of your work-group for students who are unable to attend.
7. Promote the next workgroup klatch. Don’t miss this opportunity to be sure your next meeting is on your students’ calendars and be sure it’s on your Canvas course calendar too.
8. Include all students.  for students who are unavailable to attend, provide the option to view the recording and share 1-2 things they learned. This ensures students aren’t penalized if their schedule does not allow them to be present.

Tips for a successful klatch workgroup in ConferZoom

Once your klatch workgroup is arranged, consider these tips for a successful experience:

1. Adapt to your students’ needs. Have an idea of the topics you plan to cover and how much time you want to spend on each of them but adjust your plan to support the needs of students who attend. For example, if you plan to cover a topic, but discover the students in attendance don’t need it to be covered or the students want more time with another topic, adjust your plans. Be sensitive to what the class needs and adjust your pace to accommodate the needs of your students. If the class is picking up the concepts quickly, speed up. If they aren’t, slow down. 
2. Encourage participation. Use pauses to encourage students to contribute.  Often, when you ask a question and wait silently, a student will reply.
3. Encourage students to help each other. By setting the tone you will not be the first to jump in with the answer. Instead, when students ask questions, open them to the class whenever possible. These prompts are helpful: “Can anyone help Joe?” or “Does anyone want to try and answer Maria’s question?” This facilitation tactic can foster students’ connections with their peers and also provide you with a clearer picture of who has mastered the objectives. Klatch workgroups help gauge what students understand at particular points in the term.
4. Use the archive to support learning. Encourage students to set aside time during the week to review the archive as they go to complete any work left unfinished

How are you using ConferZoom to support your students? Let us know by sharing a comment below!

Many of you may be familiar with the Online Education Initiative’s Course Design Rubric. (If you’re not and you teach online, you should consider completing the Course Design Academy or the Certificate in Online Teaching & Design by @ONE which both support you to redesign your online course according to the OEI rubric.) In 2017 we, the Peralta Community College Distance Education team, aligned our faculty training with the OEI rubric, but we also wanted to address equity for online learners. When we couldn’t find a rubric to support online course equity, we created the Peralta Equity Rubric to foster an expanded understanding of, and appreciation for, student populations, particularly for disproportionately impacted students. The rubric is structured to foster online learning environments that are inviting, inclusive, and meaningful for all students; additionally, the rubric is designed to support our students’ entire online experience--in distance education courses and also when seeking technical support or student services.

The rubric was developed through exhaustive research about the aspects of online courses that most negatively affect online student persistence and/or success:

• Make Technology Easy: Smartphones and Internet access seem so prevalent these days that it’s easy to assume every student has the technology they need to complete an online course successfully. We need to provide viable technology alternatives and support for students who need them.
• Value Diversity and Inclusion: To make every student feel welcome and encouraged to contribute, we need to create online courses in which all students “see themselves” and are valued participants.
• Improve Images and Representations: Our courses and materials--textbooks, lecture presentations, Canvas content pages, etc.--need to represent our students accurately and avoid stereotypes that can hinder academic and professional success.
• Reduce Human Interaction Bias: Based on student names alone, many online teachers reply more often to white male students than to other students (Baker, Dee, Evans & John, 2018). Once we’re aware of this possibility, we can proactively address it.
• Make Content Meaningful: Cultural bias can hinder learning in different ways. We can check for this bias as we design and deliver our online courses--from content selection to language choices for exam questions.
• Foster Personal Connections With and Among Students: Almost everyone sets up some form of interactivity in an online course, but the next step is to make sure that regular interaction is required as a way to strengthen connections and deepen learning.
• Use Universal Design for Learning: Based on a mantra of “teach every student,” UDL principles support providing online learners with flexibility in how they approach learning and showing what they know.
• Offer Student Support: Students often need virtual access to help beyond our online courses, including a) general student assistance, b) online academic supports; c) assistance with using technology; d) health and well-being resources; and/or e) resources for students with disabilities.
• Social Belonging (coming soon): Online teachers and learners alike should value that all students feel a sense of belonging, and research shows that belonging enhances the online learning experience through increased participation and motivation.

While we’re pleased that we just earned an Online Learning Consortium’s Effective Practices Award, we’re still refining the rubric, so email us with your suggestions! The rubric has a Creative Commons Attribution-Share Alike license (CC-BY-SA) so you are free to adapt or adopt it at your own institution as long as you share your version too. Other next steps involve 1) collecting and sharing examples of what it looks like to address these rubric criteria in an actual online course and 2) creating a library of rubric-related resources to help online teachers, technology help desk staff and student services staff as they support online learners from a distance.

One year ago, CVC-OEI/@ONE held our first free, online conference, CCC Digital Learning Day. On February 28, 2019, this event was held for a second time. Our move away from individual webinars to full day, online conferences has yielded many benefits, summarized here.

CCC Digital Learning Day (CCCDLDay) 2019 was the California Community College's celebration of Digital Learning Day, an international educational event comprised of pop-up programs around the world. Our program, guided by a systemwide advisory committee, was designed around the theme of exploring digital literacies across the curriculum. CCCDLDay is distinct from our annual fall online conference, Can•Innovate, which focuses on supporting the use of Canvas across the California Community College system. For CCCDLDay, we aim to bring educators into a mindful consideration of the many opportunities and challenges that digital learning brings to our mission to prepare students for a successful life. This year, the program was designed to be provocative and raise questions that don't always have answers. And, like all of our conferences, we strived to ensure student voices remained at the center of our inquiry.

The Highlights

The 2019 program included 15 speakers including a keynote presentation, Create: Igniting Our Collective Imagination, by Bonni Stachowiak, host of the Teaching in Higher Ed podcast. A full day of sessions followed, featuring the teaching and learning innovations of CCC faculty and students, including an inspirational student panel moderated by professor Fabiola Torres from Glendale Community College. Matt Mooney, History Professor at Santa Barbara Community College, presented with his former online student, Amber Greene. In Making Creativity SPARKle, the two reflected on the impact of Matt's choice to transform a summative assessment in the course into a student-generated video about a historical topic. Donna Caldwell, from Adobe, shared a demo of Adobe Spark, providing attendees with the how-to knowledge for Matt's innovative practice. Librarians, Cynthia Orozco of East Los Angeles College and Aloha Sargent of Cabrillo College, examined the need for information literacy to be embedded in Canvas courses and shared examples of open educational resources available for use in Canvas. The day wrapped up with two sessions that took us back outside of Canvas and invited participants to join in on "Create" challenges. Chelsea Cohen of Laney College and Gena Estep from Folsom Lake College demonstrated creative uses of Twitter that engage students in networked, global learning. Last, but not least, Liz du Plessis from Barstow Community College and the California Online Community College presented alongside Mayra Avila, one of Liz's online students, and shared how she uses Google Maps to foster collaborative, contextual learning of historical content -- and everyone in the audience had a chance to drop their own pin on a map too. Search the Canvas Commons with "CCCDLDay" and discover a few golden nuggets shared during the day!

The Growth

We saw significant growth from last year in many areas.

• 4,445 online session registrations, 138% growth from 2018
• 3,010 attendances, 83% more than last year
• 791 attendees (unduplicated headcount), a 49% growth from last year
• 100 CCCs were represented at the event, up from 85 in 2018
• 78% people attended online
• CCC attendees were comprised of 40.8 percent full-time faculty, 37.6 percent adjunct, 11.3 percent classified, 4.6 percent administrators, and .8 percent students.
• Attendees rated their overall experience 4.7 out of 5 stars (based on the completion of an attendee survey, n=103).

Download the full CCCDLDay 2019 report.

Thank you for making CCC Digital Learning Day a success. Mark your calendars for Can•Innovate, our next free online conference, on Friday, October 25, 2019. The Call for Proposals opens next week!

I was a college student during the Stone Age of online education…you remember it, right? The age of mile-long content pages where, if you were lucky your professor would include a link back to the top at the half-mile marker on the page! Well, online education has changed a lot since then and there are now more ways to improve our students’ experiences.  For California Community College (CCC) faculty, one way is to  “zoom” to new heights by using ConferZoom in Canvas.

ConferZoom is the CCC-branded version of Zoom, an easy-to-use video conferencing tool that is provided at no cost to CCC educators by CCCTechConnect. Using ConferZoom changed the dynamic of my online Nutrition & Health courses by providing a way for my students to interact more organically with me and each other.  We know that retention rates increase when students feel connected to their professor and/or classmates.  Zoom provides a way for this connection to occur. Since I started using ConferZoom, I have observed increased student-student and student-instructor interactions, which are key to supporting students to  complete the course successfully.

What do I do?

At the start of the course, I have an orientation or klatch meeting, a term I adopted from my favorite online CVC-OEI/@ONE instructor, Greg Beyrer.

In my welcome letter I invite students to my klatch online Zoom meeting and provide three meeting times from which they choose one to attend: one meeting time during the weekend prior to the first day of class and two meeting times on the first day of classes. What I have found is that some students will attend more than one of the meetings. The icing on the cake is that the klatch fulfills Section B: Interaction - Instructor Contact and Student-to-Student Contact of the CVC-OEI Course Design Rubric.

Want to give it a try?

Follow these steps:

1. Send out your welcome letter before your class begins.
2. Include the dates and times of the orientation meetings. It is important to let students know attending one session is mandatory and they will get credit. (My orientation is worth 20 points, more than any other week one assignment.)
3. In your message, encourage students to join from a computer with a webcam or a mobile device so you can see and hear one another. If you are aware that a student requires live captioning as an accommodation, contact ConferZoom support in advance of your meeting.
4. When orientation day arrives, have your klatch meeting from a computer with a webcam.
5. Launch Zoom and share your desktop.
6. Meet and greet your students in real time!
7. Take your students step-by-step through the basics of your course’s navigation.

You have now demonstrated to your students how useful klatch meetings will be going forward. In a coming blog post I will share how I use the recording feature to Zoom it up a notch!

Laying out the welcome mat

UsingConferZoom for my course orientation not only sets the table for my students to get a taste of what’s to come, but it also allows me to more easily create learner-centered content throughout the term, as students can ask questions and let me know what they’d like to learn about. Their input helps me guide the klatch in the direction the students deem necessary, as opposed to being completely instructor led. I also fulfill regular and effective contact in a more substantive way.

Since personal bonds are developed through shared experiences, we can easily see the significance of bringing students together live as they are entering your virtual classroom. Ensuring the session is meaningful and provides opportunities for social connections is essential. I want my students to know that I am here and available to them, both now and going forward. I also want my students to know that we are on this virtual nutrition or health “journey” together.

ConferZoom empowers me to take the anxious feelings that online students have at the start of a course and turn them into a promise of a shared learning experience. Through this experience, students are more likely to relate to me as their guide, mentor, and comforter. They also relate on a personal level with their peers. Thanks to ConferZoom, we have faces and personalities for the names we see on the screen and our shared journey toward a healthier life.

Join Chelsea on a tour of this assignment in the 4-minute video above.

How might you blend research, group work, video creation, and friends and family into an empowering and equitable learning experience for your students? In the 4-minute video below, Chelsea Cohen from Laney College, will show you!

Chelsea’s students, who are English for Speakers of Other Languages (ESOL) learners, engage in a multi-stepped project, beautifully scaffolded into managing meaningful chunks. Each step of the way, students collaborate and increase their knowledge of a particular topic. Chelsea will demonstrate how extending discussions beyond the classroom or Canvas and into a students’ circle of family and friends can foster more diverse dialogue that situates a student as an expert. Can learning get more meaningful than this?

3 Steps to Becoming an Expert

1. In groups, create a video using Adobe Spark based on your research paper.
2. Share and discuss your video with friends and family (Extension: share the videos with your Twitter communities).
3. Reflect upon the experience with your classmates in our class discussion. Summarize the ideas that came up with your friends and families and how it felt for you to facilitate the conversation.  

Accessibility tips! If you have a student in your class that uses a screen reader to navigate the web, you will need to provide an alternative to Adobe Spark Video. Also, if you have a student with a hearing impairment, have at least a few students caption their videos before sharing them with the class. To caption an Adobe Spark Video, download it from Spark, upload it into YouTube, and edit the auto-captions.

We suggest surveying your students in week one to let them know about your multimedia project plans and ask if they will need any accommodations. They'll appreciate your efforts to support them!

I am the Instructional Technologist at Cañada College and I work a lot with faculty who are motivated and excited to improve their online and hybrid courses and make them more engaging for their students. One thing that gets my faculty most excited about improving their courses is being able to make videos for their students, whether it’s a short course introduction video, a set of lecture videos, or an informal check-in video.

But I also find that video can be very intimidating for those who have not yet used it . I personally was horrified at the way my voice sounded and at the facial expressions I made while recording my very first video. So horrified, in fact, that I re-recorded it approximately 56 times and then just gave up and deleted it all together. But being able to record tutorial videos is essential for the work that I do, so I tried again and kept going. And, surprisingly, I got more and more comfortable talking to my webcam over time.

Getting more comfortable with recording yourself just comes with time and practice and a lot of patience. However, the technical side of video, which includes recording, editing, and captioning, has gotten a lot easier for me since I started using Screencast-O-Matic. I started out using the Free version, which allows you to record videos up to 15 minutes in length. Then at the beginning of 2018, we purchased a site license for the paid version and it came with some very simple, yet robust editing, captioning and uploading tools that made my video workflow so much smoother. So I’m excited to share with you my recommended recording workflow using Screencast-O-Matic. If your institution does not have a site license, educators can purchase an upgraded account for a monthly price that is about the same cost as a cup of coffee (link to: https://screencast-o-matic.com/plans#solo).

Recommended Recording Workflow

I put together a Recommended Screencast Recording Work Flow and a Recommended Face-to-Camera Recording Work Flow for faculty at my college and I made the video below to demonstrate the steps. These steps allow me to make videos quickly and relatively painlessly, but feel free to experiment with other ways of making your videos until you find what works for you.

Additional Resources

It can be overwhelming to know how and where to start when you are ready to try making a video for the first time. Whether you are using Screencast-O-Matic to record your videos or another tool, here are my tips and areas to focus on for the different kinds of videos you may want to make.

• Tips for Recording Videos
• 4 Main Components of Course Introduction Videos
• 4 Main Components of Lecture Videos
• 4 Main Components of Announcement or ‘Nudge’ Videos

What’s Next

It’s my hope that you feel a little more prepared to tackle video making if you’ve never done it before, that you learned something helpful if you’re a seasoned video maker. I encourage you to test out the free version of Screencast-O-Matic and get started with making videos. Or if you have another tool at your college or one that you’re familiar with, jump in and experiment with that. The tool you use is not as important as putting the time and energy into learning and practicing the skill of video making.

Leave a comment below, or contact me via email at hughesa@smccd.edu or on Twitter, if you have any questions. Feel free to even just share your thoughts and experience with making videos, I’d love to hear how you’re doing!

Does your online ice breaker need a refresh? Chelsea Cohen has a great idea that will get your students connected and take the edge off the start of a new course!

In the 4-minute video embedded above, she will take you on a tour of her course and show you how she blends a Canvas Discussion with an interactive Google Map to create a 2-part assignment. Her students, who are English for Speakers of Other Languages (ESOL) learners, drop a pin on a Google Map that designates their home town and add a photo of that location. As you will see, the map transforms into a contextual representation of the students’ backgrounds, inviting them to share meaningful experiences.

If you use Google Maps in your course, include a link to Google's Accessibility in Google Maps page to ensure all your students can engage with the content. And offer an alternative pathway for students to contribute their content if they experience challenges.

Let Chelsea be your guide -- click the video above and enjoy the ride!

In October, more than 1,100 educators across California's community colleges and beyond joined us for Can•Innovate. We are happy to announce that our next free, online conference, CCC Digital Learning Day is now open for registration!

#CCCDLDay, brought to you by CVC-OEI/@ONE, is the California Community College's contribution to the national Digital Learning Day effort. Our theme for 2019 is Exploring Digital Literacies Across the Curriculum. The program has been crafted to engage you and your peers in a day of experimentation and creation, as we rethink and refocus our traditional notions of literacy and imagine how we might teach new digital literacies in all disciplines. You'll see teaching innovations that use Adobe Spark Video, Twitter, and Google Maps and Tour Builder to assess student learning, make relevant connections with content, and engage students in meaningful dialogue. Our day also includes a session led by librarians about information literacy and 3 sessions that include student speakers (hooray!).

Register for one or two sessions or join us for the entire day -- from anywhere. All sessions are delivered online in Zoom so you don't have to worry about traveling!

Program Overview

Our event kicks off on Thursday, February 28, 2019 at 9am PT with a keynote presentation, Create: Igniting our Collective Imagination, by Bonni Stachowiak, host of the popular podcast, Teaching in Higher Ed, and Director of the Institute for Faculty Development at Vanguard University.

The remainder of our morning program includes two sessions that will take you on a deep dive of Adobe Spark Video, a free, easy-to-use video creation tool. At 10:00 Matt Mooney, faculty at Santa Barbara Community College, will join us with one of his students, Amber Greene, to share how he is using Spark Video to transform his tests from drab to dazzle! After Matt and Amber's session, you'll have the opportunity to see a demo of Adobe Spark Video by Donna Caldwell, from Adobe Education. Donna will entice you to participate in our CCCDLDay Create Challenge too. Join in for a chance to win a cool prize from Adobe! We've intentionally left the lunch hour open to encourage you to dabble with Adobe Spark Video and get started on your video creation.

Our afternoon program kicks off with a student panel at 1pm, hosted by Fabiola Torres from Glendale College. Student panels are always the highlight of any event so we're considering this a must attend session for everyone! At 2pm, we're joined by Cynthia Mari Orozco, from East Los Angeles College, and Aloha Sargent, of Cabrillo College, two librarians who will present, Scaffolding Information Literacy in Canvas.

Our final two presentations feature more teaching and learning innovations and one more student too! At 3pm, Chelsea Cohen of Laney College and Gena Estep of Folsom Lake College will showcase how they are each using Twitter for Networked Global Learning. Their examples will redefine formative assessment as you know it and illuminate a whole new way to think about hashtags and brief messages. Finally, at 4pm, Liz du Plessis, from Barstow College and the California Online College, and her student, Mayra Avila, will be our guides for Mapping Content and Contexts with My Maps and Tour Builder by Google. That's right! Google Maps can do a lot more than help you get to your next destination. It can also foster real-world connections in your courses.

Excited? We are too. Share your excitement by sending a Tweet with the #CCCDLDay hashtag.

If your college is not yet hosting an on-campus viewing room for CCC Digital Learning Day, sign up now! Viewing sessions and creating content with your peers is an awesome way to learn and grow. But if you aren't on campus, no worries. #CCCDLDay is designed to support you no matter where you are.

According to Beckie Supiano in “How Colleges Can Cultivate Students’ Sense of Belonging”, a growing body of research has linked students’ sense of belonging on their campuses to a number of important outcomes, including their persistence in college and even their well-being. As a result, some colleges make an effort to help students- especially members of underrepresented groups- cultivate that sense.  The Chronicle of Higher Education.

Aligned with Chancellor Oakley’s Vision for Success to fully close CCC equity gaps, the CVC-OEI provides colleges with innovative tools, technology, and professional development in the areas of instruction and student services.  These ongoing efforts include applying an equity lens to address the disparate impact and surface institutional and systemic barriers in order to increase student success.

Darnell G. Cole, an associate professor and co-director of the Center for Education, Identity, and Social Justice at the USC, agrees that colleges should not take students’ sense of belonging for granted. Cole encourages colleges to have “a structure in place that’s designed to communicate that students matter. Just because students got into a college doesn’t mean they feel at home there.”  The Chronicle of Higher Education. Creating a sense of belonging and inclusion resulted in improved academic performance when the University of Texas improved outreach efforts by sending welcome and belonging messages to students from marginalized communities. In “The Problem of Othering: Towards Inclusiveness and Belonging, john a. powell, offers belongingness as a way to move beyond tolerance and respect to ensuring that all people are welcome and feel that they belong in society. Prudence L. Carter, reflecting on Brown v. Board of Education, in Equity and Empathy: Toward Racial and Educational Achievement in the Obama Era, suggests our policies and practices must be student centered and reflect an institution’s intention, commitment to, and consistent efforts toward actively incorporating students from marginalized communities into every facet of the educational process...in classrooms, counseling sessions, categorical programs, and in the delivery of student services.

NameCoach

The CVC-OEI is supporting efforts in the California Community Colleges (CCC) to increase students’ sense of belonging in online instruction by providing innovative tools such as NameCoach, a new tool that nurtures inclusion in the classroom, available to all OEI consortiums colleges at no cost and available to all non-consortium CCCs at a discounted price. Founder and CEO of NameCoach, Praveen Shanbhag, developed the software to enable true inclusion in school communities through technology. NameCoach is a tool for students to record a pronunciation of their name and convey their gender, and easily share this with instructors, administration, staff, and student peers. The CVC-OEI will incorporate this software to foster belonging in other campus settings, such as the delivery of online student support services.

Why NameCoach?  Educators often struggle with correctly pronouncing the names of students from diverse populations. This software addresses the problem of name mispronunciation and misgendering.  According to Dereca Blackmon, Associate Dean and Director of the Diversity and First Generation Student Office, Stanford University, NameCoach makes it easy for students’ identities and cultures to be respected. “Belonging Uncertainty” is heightened for students of color and this sense of belonging is not equally distributed for students from traditionally marginalized communities. Mispronouncing students’ names and using the wrong pronouns can increase ‘belonging uncertainty,’ which Stanford research shows can affect students’ performance, stress levels and overall sense of being a valued part of community.” It is also a constant reminder to students that they do not belong. This also applies to misgendering.

Student feedback stresses the positive impact of using NameCoach. “This is great! This is why we push and remain critical. Instituting seemingly small things like this can have the largest impact on campus culture. It is a recognition of the value of diversity on campus.”  

NameCoach can be incorporated in online counseling, online mental health services, financial aid online support and online tutoring. Online Counselors will finally have an opportunity to properly pronounce their students names during counseling sessions, leading to increased student engagement and trust.  Traditionally used in instruction, NameCoach will expand into online student support services. Using NameCoach is an important step on the road to making student services more inclusive, welcoming and belonging.

Would you like to learn more about using NameCoach to create a sense of belonging within Student Services? Join us on February 1, 2019 at 12pm for a free webinar!

When I signed up for the @ONE suite of courses for the Advanced Certificate in Online Teaching Principles, I didn’t expect they would help me to improve my on-campus classes. The Advanced Certificate in Online Teaching Principles courses are about teaching online, right? Right. Yet I discovered these courses would help me become a better face-to-face teacher, too.

Sometimes, modality doesn’t matter.

Take, for example, creating a more equitable classroom. I thought I had this nailed. I teach from the heart. I get to know my students’ names, interests, and majors. My motto is “Reach students where they are,” and this motto informs my teaching.

Looking back, I realize now that I wasn’t providing opportunities for my students to be wholly present in spite of my best efforts to engage them. I had not designed assignments that would allow students to draw upon their cultural strengths or heritage, and I kept my own heritage and personal experience out of the classroom. My syllabus was professional and complete but devoid of personality and probably a little off-putting.

As the instructor, I was also the concierge. I would provide every text up until the research essay. I had hundreds. I would provide the answers. I had hundreds of those, too.

After the first week of class and the icebreakers were in the past, it was full speed ahead. There was little time to pause and ask students to reflect. There was little group work.

There was room to improve my on-campus classes, too.

It’s clear to see that these practices had the potential to be counterproductive if they weren’t already undermining my good intentions to create a welcoming learning community—whether that community sat ten feet in front of me or across the internet.

But that’s with the benefit of hindsight—hindsight gained after completing the Advanced Certificate in Online Teaching Principles courses: Equity & Culturally Responsive Teaching, Humanizing Online Teaching & Learning, Dynamic Online Teaching, and Digital Citizenship. These courses helped me to improve my online courses and, bonus, my on-campus classes, too.

The principles espoused in the @ONE courses cross the lines of modality.

As I reflect on what I’ve learned, here are some key improvements I made:

1. My syllabus is more student-centered and, I think, more welcoming. It’s also readily available online using mobile or desktop browsers. I continue to improve it.
2. I designed more activities that draw upon what my students already know and make reflection a key step of the learning process.
3. I gave up my role as the concierge. Well, almost. I still rely on a key OER text or two, but now, my students are increasingly responsible for locating and creating texts as they strengthen their digital and information literacy.
4. I ask more questions. My students start collaborating in groups from the beginning of the course until the end, and I’ve seen this work pay off in more ways than one.

I’m still learning and improving both my online and on-campus classes, and the Advanced Certificate in Online Teaching Principles courses continue to inform my practice. In hindsight, I shouldn’t be surprised that regardless of modality, the principles of effective teaching and learning are the same. Welcome students and empower them as learner-explorers. Give them guidance and plenty of opportunities for fearless practice. Connect them with each other. These principles help create a stronger learning community—online or on-campus. Completing the Advanced Certificate in Online Teaching Principles courses reinforced these principles and helped me to see new ways I can put them into effect regardless of teaching modality.

In November, a group of five college students representing the California Community Colleges and California State University systems participated in a virtual panel at the annual Directors of Educational Technology in California Higher Education (DET/CHE) conference. Projected on a screen in front of hundreds of educators, students shared their candid reflections and experiences with technology in teaching and learning.

I had the honor of moderating the panel with support from J.P. Bayard, Director for System-Wide Learning Technologies and Program Services at the CSU Chancellor's Office. As always, listening to student experiences inspired me and reconnected me with the reasons I do what I do. As technology plays a more expansive role in teaching and learning, we must make efforts to center what we do around the real experiences of the humans at the other end of the screen. I also find myself reflecting on the courage it took these students to volunteer to participate and be candid about their experiences. And that is also something all of us can learn from.

I hope you listen to the 30-minute recording and let the students' messages inform your practices as you start the new term ahead. Leave us a comment below and share a takeaway -- we'd love to hear from you!

Quick Links

Don't have 30 minutes to listen? Here are the 5 questions the students were asked and a video quick link to their responses.

• 3:28 Reflect on your experiences as a college student and answer this question, "I wish my teachers would _____________. "
• 8:08 If your instructor gave you the choice for a test to: write a paper, create a video, or create a verbal presentation, how would you feel about having that choice? Which option would you choose and why?
• 18:03 How are you using mobile devices to access the resources and services provided by your instructors and college?
• 20:25 Why did you choose to take an online class? What makes an online class a good learning experience?"

List of Panelists

View student bios here.

• Arturo Aguilar, CSU Fresno
• Trinity Chi, San Francisco City College
• Amber Greene, Santa Barbara City College
• Dineo Maine, San Diego State University
• Laura Marquez, Citrus College

Links are how your students navigate your course content. While it might seem like a picayune matter, knowing how to set links up properly will have a pretty big impact on how quickly and easily students can start interacting with all the great content in your course (and it’ll increase your Canvas Ninja factor considerably!).

NOTE: This episode was updated in January '22 to reflect the new rich content editor.

[Here's a resource with examples of good and bad descriptive link text.]